The Programme delivery team required a custom tracking system to more effectively co-ordinate issue management throughout the project lifecycle. A traditional approach through spreadsheets or other less scalable software products proved inefficient and difficult to maintain. It was leading to disparate work-streams operating to different information management methodologies. The client found it was difficult to report on and hard to gain insights into project performance. As the client works alongside a number of suppliers to co-ordinate the network build - it was essential to have a secure, cloud-based application to allow the programme team to communicate easily with field engineers.
The application had to be tailored to meet the specific needs of the project. This included capturing technical and project information in relation to Issue management, as well as mapping their own unique business workflow into the system. Our RESOLVE team worked closely with the client to establish an understanding of the engineering aspects of the programme, as well as the extensive supply chain the client was co-ordinating.
GD worked with the client to ensure on-boarding the new software product was fast and straightforward, allowing their teams to focus on project requirements and successful delivery.
RESOLVE's simple to use and intuitive interface meant it could seamlessly fit into the programme workflow. Custom reporting dashboards allowed for instant access to Issue statistics, while permission controls designed to protect client's compliance responsibilities ensured suppliers were restricted to partitioned visibility of their own information. GD provides ongoing support and development work to ensure RESOLVE fits in with the programme’s ongoing requirements.
This client also purchased these RESOLVE Modules to work alongside this module: